Case Study
Client: Bob (name changed for privacy)
Location: Selby, North Yorkshire
Service: Personalised Support Sessions
Support Specialist: James Atkinson, PLAS
Feeling Invisible and Overwhelmed
Bob was facing the anxiety of a potential custodial sentence after a previous misdemeanour and as a first-time offender, the uncertainty of what lay ahead weighed heavily on his mind. Before connecting with PLAS, Bob felt isolated and overwhelmed. He struggled with his mental health, found it difficult to relax, and often hid his feelings from friends and family. Believing, “No one cares, I’m just me,” Bob was unaware of any services that could offer the non-judgemental, personalised support he desperately needed. That’s when James at PLAS stepped in.
A Tailored Partnership Built on Trust
Referred by a friend, Bob began weekly sessions with James, a support specialist at PLAS. From the start, the approach was different. James prioritised building a genuine, trusting relationship where Bob felt heard, respected, and in control of his own journey.
“James actually treats me as a real person. This is a big one for me. James talked to me like a person and explained everything so I could understand,” Bob shared.
The support was tailored to Bob’s unique needs and interests. James introduced practical tools like journaling and mindfulness, alongside resources such as the Menfulness podcasts. He also went above and beyond to address Bob’s specific concerns, from preparing for a probation interview to handling practical tasks like pausing an O2 SIM account.
“We discussed what I wanted to know, and he had most of the answers. If he didn’t know, he found out,” Bob added.
A New Outlook on Life
The impact of this personalised support has been profound. Bob’s friends and family have noticed a complete transformation. He has gone from hiding his feelings to openly sharing them.
With improved mental wellbeing, Bob now uses techniques like journaling twice daily and breathing exercises to help him sleep. James also encouraged Bob to take pride in himself - something he had never considered before. This newfound confidence has strengthened his relationships with his mum and son, and he now feels comfortable pushing himself to reconnect with friends.
Since working with James, Bob’s entire outlook has shifted, adding: “I don’t actually know what is going to happen in the future, but I feel ready for it.” He has embraced a healthier lifestyle, including better eating habits, regular exercise, and even exploring new music. Reflecting on his journey, Bob shared: “I would say everything has changed. One of the main things for me is my outlook on life... James showed me that only I can change me.”
Conclusion
Bob’s story highlights the transformative power of human-centred support. The trusting relationship with James provided the foundation for lasting change, proving that when people feel valued and respected, they can unlock their own potential.
When asked if he would recommend the service, Bob’s response was clear: “Yes, extremely. I talk a lot about these sessions because they make me feel better. In fact, I spoke to my son last night, and he said, ‘Have you been to see James today?’ He can tell.”
This case study is based on a genuine client testimonial. The client’s name has been changed for privacy. Results are specific to the individual and may vary.
Case Study: Multi-Agency Support and Rehabilitation Intervention
Client: Bob (name changed for privacy)
Professionals Involved:
· Legal team, North Yorkshire (name deleted for privacy)
· Probation Officer, North Yorkshire (name changed for privacy)
· James Atkinson, Support Specialist, PLAS
Services: Personalised Support Session, Selby and York, North Yorkshire
1. Background and Context
Legal team first engaged with Bob, during his initial interview following his arrest. He was advised to plead guilty and Bob asked if he could confess to other crimes. He was subsequently charged and appeared in Magistrates court. He was then bailed to another date for sentencing. He then spoke to his legal team about what to expect. He stated that he wanted PLAS. “To be honest, I didn’t know what PLAS was until Bob gave me the website”.
The Probation Service engaged with Bob, at Pre-Sentence Report (PSR) was ordered by the court to assist in determining an appropriate and proportionate sentencing outcome.
At the time of referral to PLAS, Bob was a first-time offender experiencing significant anxiety, social withdrawal, and deteriorating mental health. He described feeling invisible, unsupported, and uncertain about the criminal justice process.
Through a community referral, Bob commenced personalised support sessions with James Atkinson, a Support Specialist with PLAS, who subsequently became instrumental in preparing Bob for his PSR interview, what happens next and improving his overall wellbeing
2. Engagement with PLAS
Prior to the PSR interview, James provided Bob with structured, tailored support including:
A clear explanation of the PSR process and expectations
A reflective questionnaire to help him articulate personal circumstances
Liaison with Bob’s legal representative
Ongoing emotional support aimed at reducing anxiety and increasing confidence
In November 2025, Bob attended his PSR interview at Yorkshire, accompanied by James, (Bob didn’t want his Legal team) who observed the session and ensured Bob felt supported throughout.
Probation Officer conducted the formal interview, gathering essential information regarding Bob’s background, motivations for offending, risk factors, and potential for rehabilitation. She noted Bob’s preparedness, emotional stability, and increased ability to communicate—attributes she attributed to James’ prior engagement.
“Following on from this interview, Bob. James and I met to discuss the report, and I explained what options where available to Bob, as in sentences, I knew he would receive a custodial sentence. James then discussed the actual next steps, including court to prison, and first night. James even knew that o2 would freeze his Sim, so he didn’t have any consequences with that. James had a list for Bob of who to contact, some of which I never thought about, like informing Netflix. I thought the insight in what James had to offer was very informative and help, both mentally and physically for Bob.”
3. Professional Observations
Legal team
“I found James extremely professional and knowledgeable. The first thing that struck me was that he felt at home speaking to me and Bob. He knew of what happens next, what to expect and all the different sentences available. It felt to me a very professional service from James. What I particularly liked was James’ mental health awareness to what was happening to Bob. This shows he cares. I know what sentences are available but, what happens from there? James had all the answers. On a personal note, following on from Bob’s sentence, James asked me how I was feeling. Which shows that, yes, he is there for Bob, but also for me.”
Quote from Bob’s Legal Team
Probation Officer Perspective
She described the interview as professional, structured, and productive, noting:
Bob appeared well-prepared, informed, and at ease
James demonstrated extensive knowledge of the interview process
Communication between services was clear and proactive
Following the interview, Probation and James engaged in a debrief to ensure all key points were accurately captured. She later commented that James had not only provided exemplary support to Bob but had also demonstrated a trauma-informed approach by checking in on her wellbeing after the session, an unusual yet welcome gesture in a high-pressure environment.
Support Specialist Perspective
James’ work focused on building trust, understanding Bob’s fears, and addressing both practical and emotional needs. This included:
Introducing wellbeing strategies (journaling, mindfulness, breathing exercises)
Using resources such as Menfulness podcasts
Assisting with practical matters, including communications with service providers (e.g., pausing an o2 SIM account)
Preparing Bob for unfamiliar or intimidating justice-system processes
Explain what he can and not take
Introducing a folder for Bob with samples of a menu or canteen
Bob consistently reported feeling respected, valued, and understood, a contrast to his earlier belief that “no one cares, I’m just me.”
4. Impact and Progress
Bob’s progress since engaging with PLAS has been substantial:
Psychological and Emotional Development
Improved ability to recognise and express emotions
Stronger self-esteem and renewed sense of personal value
Reduced anxiety through the adoption of daily journaling and relaxation exercises
Social and Family Relationships
Repaired and strengthened relationships, particularly with his mother and son
Increased motivation to reconnect with friends
Visible behavioural improvements noted by those close to him
Lifestyle and Future Orientation
Adoption of healthier routines including improved diet and regular exercise
Demonstrated insight into personal responsibility
Increased resilience and readiness for future challenges
Bob summarised his transformation by stating:
“I don’t know what is going to happen in the future, but I feel ready for it… James showed me that only I can change me.”
5. Conclusion
Bob’s case illustrates the significant value of collaborative, person-centred support within the criminal justice pathway. The partnership between his legal team, PLAS and the Probation Service facilitated:
Increased engagement from a previously withdrawn and anxious client
Improved mental wellbeing and lifestyle choices
Increased knowledge of what to expect
An effective and transparent PSR process
A strengthened foundation for rehabilitation and reduced likelihood of re-offending
Bob’s final comment underscores the impact of meaningful human support:
“Yes, I’d recommend it. My son even asked me if I’d been to see James today, he can tell the difference.”
Yes, Bob did end up with a custodial sentence, but explained to me after trail he was ready for anything
This case reaffirms that when individuals feel heard, respected, and supported, positive change becomes not only possible but sustainable
This case study is based on a genuine client testimonial. The client’s name has been changed for privacy. Results are specific to the individual and may vary
Case Study
Probation Officer (name deleted for privacy)
Yorkshire
In attendance, Bob (offender) and James Atkinson (PLAS)
The Probation Service worked closely with an individual known as Bob, who pleaded guilty to 39 shoplifting offences and faced a potential custodial sentence of up to 12 months. To support the court in making a fair and informed decision, a Pre-Sentence Report (PSR) was requested.
James, from PLAS, prepared Bob for the process by explaining what to expect, giving him a reflective questionnaire, and liaising with his legal representative. On 4 November 2025, at Yorkshire, Bob attended his PSR interview, where James observed the session and ensured his concerns were addressed. Probation officer gathered essential information about Bob’s background, motivations, and level of risk.
After the interview, probation communicated key points to Bob and James and began drafting the report for the judge, prosecution, and defence.
“Personally, I was impressed by James’ knowledge of the interview process, what happens and having Bob prepared for the interview. James had obviously taken the time with Bob and explained all the next steps as you could see that Bob, in my opinion, was comfortable with James”.
On conclusion of the interview, after Bob had left, James sat with me and we discussed how the interview had gone, and any further points I had (none). After we had finished the process, James asked me how I was feeling mentally, as it is a stressful environment/process. I can honestly say no one has ever asked me about my feelings.
The PSR will play a crucial role in guiding the court on appropriate sentencing options. While the final decision rests with the judge, the Probation Service ensured the process was fair, thorough, and informed, with clear communication between all parties.
I believe, Bob did in fact receive a custodial sentence, but the Judge praised James and PLAS for all the work they had completed with Bob. I have spoken to his legal team, and they stated Bob was prepared for any outcome.
In conclusion
“Bob was prepared for the interview, not perfect, but knew what to expect from me, thus making my job a little bit easier. You could see the trust that had formed between Bob and James which in turn made Bob feel valued. I felt better as James had taken the time to prepare Bob with the questionnaire and asked relevant questions to me and Bob. He also took the time to ask about my feelings, showing he actually cares
I would not hesitate to have James again in a PSR interview, as he had obviously done his homework and knew the different sentences available. He asked relevant questions, not wasting my time.”
One of the Probation Services key goals is to help reduce reoffending and advising/recommending courts of what next. I feel that due to James taking the time to explain everything to Bob, he was prepared for anything.
Bob told me that he wouldn’t even dream of reoffending as he was working on himself, both mentally and physically. He stated it was nice to feel support and valued, not just another Offender
This case study is based on a genuine client testimonial. The client’s name has been changed for privacy. Results are specific to the individual and may vary
Case Study
Client: Gary (name changed for privacy)
Location: Selby, North Yorkshire
Service: Personalised Support Sessions
Support Specialist: James Atkinson, PLAS
Overview
In November 2025, Gary (name changed for confidentiality) contacted the Prison Liaison Advisory Service (PLAS) seeking clarity and support following a sudden and unexpected entry into the criminal justice system. Having pleaded guilty to an assault charge, Gary had been arrested, charged, and released. With a hearing scheduled at a Yorkshire Magistrates’ Court in November, Gary found himself overwhelmed, uninformed, and determined, incorrectly, that he did not require legal representation.
This case study illustrates the complex needs of first-time offenders, the consequences of gaps in practical criminal justice knowledge, and the essential role PLAS plays in bridging those gaps with empathy, accuracy, and lived experience.
Background: The Human Side of First-Time Offending
Gary’s offence stemmed from a highly emotional incident, his son was attacked, and in response Gary assaulted the perpetrator. Although he demonstrated insight and remorse, he admitted he had “no idea what happens next.”
Despite reading official guidance online, speaking with a mutual contact (Bob), and reviewing PLAS’s website, Gary remained confused about:
Court procedure
The purpose of a pre-sentence interview
Sentencing options
Whether prison was likely
What practical steps he should take before the hearing
How to prepare himself and his family
Gary is articulate and intelligent, but like many first-time offenders he was frightened, overwhelmed, and driven by panic. This led him to believe he could represent himself, an approach PLAS strongly advises against.
Initial Contact and Immediate Priorities
Gary reached out to PLAS after pleading guilty. Although insistent at first that he didn’t need legal representation, he was open to guidance.
Our priorities during initial engagement were clear:
Ensure Gary obtained proper legal advice
Representing himself would not only leave him disadvantaged but could also reflect poorly to the Magistrates. PLAS emphasised that it was not too late to secure representation.
Reduce Gary’s anxiety by providing clarity
Fear often comes from the unknown. Through lived experience and practical explanation, we aimed to reduce uncertainty and stabilise his mental wellbeing.
Prepare him for the upcoming pre-sentence and court processes
Practical preparation is essential for both court and probation interviews.
The PLAS Approach
In November, PLAS met Gary and his wife Jamie for a face-to-face consultation at Costa (typically we use Community House, but flexibility is vital). This session followed the PLAS structured support model:
1. Explaining the Criminal Justice Journey
We walked Gary and his wife through:
What to expect at the first Magistrates’ Court hearing
The role of probation
Purpose and structure of a pre-sentence interview
Sentencing possibilities, from acquittal to community orders to custody
The realistic factors magistrates consider
Why legal representation is vital
This reframed his expectations, he believed a prison sentence was unavoidable, despite having no previous criminal record and clear mitigating circumstances. PLAS was careful not to offer legal advice but strongly recommended securing a solicitor.
2. Preparing for the Pre-Sentence Interview
Gary received a personalised questionnaire, developed by PLAS, covering:
Likely probation interview questions
Triggers and patterns of behaviour
Personal circumstances
Mental health and wellbeing
Insight, remorse, and risk reduction
This tool allowed Gary to reflect, prepare, and reduce the anxiety of the unknown.
3. Practical Sentencing Preparation
We guided Gary through the practical realities of both outcomes:
If sentenced in the community:
What community orders involve
Behaviour programmes
Unpaid work expectations
Compliance requirements
If custody is a realistic possibility:
Prison categories
What happens when “taken down” from court
Reception procedures
First night expectations
Canteen, menus, and jargon
What he can take with him
Who to notify and what to cancel (e.g., mobile contracts)
Coping strategies for initial shock
Everything was set out in a personal PLAS folder tailored to Gary’s circumstances, ensuring both he and his wife could review the information calmly at home.
4. Mental Health and Emotional Wellbeing
Throughout the entire process, PLAS monitored:
Gary’s stress levels
Jamie’s emotional response
Their ability to process information
Potential signs of overwhelm or crisis
This is at the heart of the PLAS ethos, practical guidance delivered with compassion and lived understanding.
Outcome and Next Steps
Following our consultation:
Gary agreed to seek legal representation
He understood what the Magistrates’ Court would consider
His anxiety reduced significantly
His wife gained clarity on how to support him
Both felt more in control of the process
He is now fully prepared for his pre-sentence interview and hearing
Referred by a friend, Gary began weekly sessions with James, a support specialist at PLAS. From the start, the approach was different. James prioritised building a genuine, trusting relationship where Gary felt heard, respected, and in control of his own journey.
“James listened to me and all my worries, he showed interest in both Jamie and I but, I felt he was treating me as a real person.” Gary shared.
The support was tailored to Gary’s and Jamie’s unique needs and interests.
He also went above and beyond to address Gary’s specific concerns, from preparing for a probation interview to handling practical tasks transferring his Sky account to Jamie
“We discussed what I wanted to know, and he had most of the answers.” Gary added.
“For me, he listened to my concerns and answered all my queries, without judgement” stated Jamie
Since working with James, Gary’s entire outlook has shifted, adding: “I now understand, or understand a lot more of the justice system”
Jamie stated “Gary has embraced a better lifestyle, regular exercise and caring for his own mental wellbeing”
Reflecting on his journey, Gary shared: “I would say my whole outlook has changed. I never thought about my own health, I always thought of my family first. Now, I still put my family first but, I do think of myself and the impacts on me”
Conclusion
Gary’s situation demonstrates precisely why PLAS was founded.
A first-time offender, intelligent, remorseful, and willing to learn, was about to navigate the criminal justice system alone, without representation, and full of fear. Through practical guidance, lived experience, and emotional support, PLAS helped stabilise a family in crisis, ensured Gary approached the court process responsibly, and fostered informed decision-making.
PLAS does not replace solicitors, barristers, or probation services.
We strengthen them.
By preparing clients, reducing panic, clarifying expectations, and supporting wellbeing, we enable all professionals involved to work more effectively, and we reduce the trauma and confusion that too often accompany first-time offending.
Gary’s story highlights the transformative power of human-centred support.
The trusting relationship with James provided the foundation for lasting change, proving that when people feel valued and respected, they can unlock their own potential.
When asked if he would recommend the service, Gary’s response was clear: “Yes, very much so. I had investigated what could happen online but, it is all confusing, not relevant to my individual needs”
Jamie also added “We both understood Gary had done wrong but, we both didn’t understand what was going to happen. Selfishly no one takes into consideration the feelings of the family but, James did”
This case study is based on a genuine client testimonial. The client’s name has been changed for privacy. Results are specific to the individual and may vary.